Support

Before making a support request, please gather up the following information where possible.

Make notes
 

You will need to gather information as described below. The most important notes to start with are a description of what happened and a description of what you expected to happen.
 

If you got an exception dialog, please copy the contents.
 

This will show what happened at the point of the problem
 

Get a copy of the contents of the Log pane.
 

This will show the history of actions BitPim was doing
 

What set of steps did you take
 

Work out the set of steps you did. This is to enable others to do the same set of steps in order to reproduce your problem.
 

Is it repeatable?
 

Does the problem happen everytime. If it does, it is far easier to track down the cause and fix. Even if it isn't repeatable, there may be enough information from the previous steps to diagnose and fix it.
 

Where to make your request

There are two locations for making your support request. You should check the archives or existing reports in both locations to see if your problem has already been reported and solved.

SourceForge Support Tracker

There is a problem tracker at http://sourceforge.net/tracker/?group_id=75211&atid=543251. This formally tracks your request. You may need to create a SourceForge ID in order to be notified about the issue or just go back and check every now and then. Issues here are only seen by the developers.

Mailing list

You can post about your problem to the bitpim-user mailing list. This is read and responded to by a wide variety of BitPim users and developers.

BitPim 0.62              06 November 2003